Privacy Policy

This privacy policy ("Policy") will help you understand how 3dsurgical, the brand of MySegmenter Technologies Inc ("Company", "we", "us", or "our"), uses and protects the data you provide to us when you visit and use mysegmenter.com ("Service").

We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

1. Definitions

For the purposes of this Privacy Policy:

• Account: A unique account created for you to access our Service or parts of our Service.
• Company: MySegmenter Technologies Inc., located at 8 The Green Suite # 10588, Dover, DE 19901, United States.
• Cookies: Small files placed on your device that store information about your browsing preferences.
• Device: Any device that can access the Service such as a computer, cellphone, or digital tablet.
• Personal Data: Any information that relates to an identified or identifiable individual.
• Service: The website (mysegmenter.com), applications, and related services provided by the Company.
• Service Provider: Any natural or legal person who processes data on behalf of the Company.
• Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
• User/You: The individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service.
• Data Controller: The entity that determines the purposes and means of processing Personal Data (the Company).
• Data Processor: An entity that processes Personal Data on behalf of the Data Controller.

2. What User Data We Collect

When you visit the website, we may collect the following data:

• Your IP address.
• Your contact information and email address.
• Your name, company/organization name.
• Account credentials (username, encrypted password).
• License and subscription information.
• Other information such as interests and preferences.
• Data profile regarding your online behavior on our website.
• Device information (browser type, operating system, device identifiers).
• Usage data (pages visited, features used, time spent on pages).
• Communication data (emails, support tickets, feedback).
• Transaction and billing information.

3. Why We Collect Your Data

We are collecting your data for several reasons:

• To better understand your needs.
• To improve our services and products.
• To send you promotional emails containing the information we think you will find interesting.
• To contact you to fill out surveys and participate in other types of market research.
• To customize our website according to your online behavior and personal preferences.
• To provide customer support.
• To detect, prevent, and address technical issues.
• To manage your account and provide you with customer support.
• To process transactions and send related information.
• To enforce our terms, conditions, and policies.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data concerned and the context in which we collect it. We may process your personal information because:

• Contract: We need to perform a contract with you (e.g., to provide our services).
• Consent: You have given us permission to do so (e.g., for marketing communications).
• Legitimate Interests: The processing is in our legitimate interests and not overridden by your rights (e.g., to improve our services).
• Legal Obligation: We need to comply with the law (e.g., tax and accounting requirements).

5. Safeguarding and Securing the Data

3dsurgical is committed to securing your data and keeping it confidential. 3dsurgical has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.

Our security measures include:

• SSL/TLS encryption for data in transit.
• Encrypted storage for sensitive data at rest (AES-256).
• Regular security assessments and vulnerability testing.
• Access controls and multi-factor authentication mechanisms.
• Employee training on data protection and security.
• Secure data centers with physical security measures.
• Regular backups and disaster recovery procedures.
• Intrusion detection and prevention systems.

6. Third-Party Services

We may use third-party service providers to help us operate our business and provide services to you. These third parties have access to your personal data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. These include:

• Cloud Hosting: Amazon Web Services (AWS) for secure data storage and hosting.
• Analytics: Google Analytics to analyze website traffic and usage patterns.
• Email Services: Email service providers for transactional and marketing communications.
• Payment Processing: Secure payment processors for handling transactions.
• Customer Support: Help desk and support ticket systems.
• License Management: Keygen.sh for software license management and validation.

7. Disclosure of your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other Legal Requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

8. International Data Transfers

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

For transfers from the EEA to countries not considered adequate by the European Commission, we use Standard Contractual Clauses approved by the European Commission to ensure your data is protected.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

9. Retention of Data

3dsurgical will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Specific retention periods:

• Account Data: Retained for the duration of your account and up to 3 years after account closure.
• Transaction Data: Retained for 7 years for tax and accounting purposes.
• Usage Data: Retained for up to 2 years for analytics purposes.
• Marketing Data: Retained until you unsubscribe or request deletion.
• Support Data: Retained for 3 years after the issue is resolved.
• Log Data: Retained for up to 90 days for security and debugging purposes.

10. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have the following rights:

• The right to access: You have the right to request copies of your personal data. We may charge you a small fee for this.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• The right to object processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at: contact@mysegmenter.com.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.
• Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information. Note: We do not sell your personal information.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA rights.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Limit Use of Sensitive Personal Information: You can limit our use of sensitive personal information to purposes necessary to provide the services.

Categories of Personal Information Collected: In the past 12 months, we have collected the following categories of personal information: Identifiers, Commercial information, Internet activity, Geolocation data, and Professional information.

To exercise your CCPA rights, please contact us at contact@mysegmenter.com. We will verify your identity before processing your request.

Do Not Sell My Personal Information: We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

12. Other US State Privacy Rights

Nevada Privacy Rights

If you are a Nevada resident, you have the right to opt-out of the sale of certain personal information to third parties. We do not currently sell your personal information as defined under Nevada law. However, you may submit a request to opt-out by contacting us at contact@mysegmenter.com.

Virginia Consumer Data Protection Act (VCDPA)

If you are a Virginia resident, you have the following rights:

• Right to confirm whether we are processing your personal data.
• Right to access your personal data.
• Right to correct inaccuracies in your personal data.
• Right to delete your personal data.
• Right to obtain a portable copy of your personal data.
• Right to opt-out of targeted advertising, sale of personal data, or profiling.

To exercise your rights, contact us at contact@mysegmenter.com. You may appeal our decision by contacting us within 45 days.

Colorado Privacy Act (CPA)

If you are a Colorado resident, you have similar rights including:

• Right to opt-out of targeted advertising.
• Right to opt-out of the sale of personal data.
• Right to access, correct, delete, and port your data.
• Right to opt-out of profiling in furtherance of decisions that produce legal effects.

Connecticut Data Privacy Act (CTDPA)

Connecticut residents have rights similar to those under VCDPA, including access, correction, deletion, portability, and opt-out rights. Contact us to exercise these rights.

13. California "Shine the Light" Law

Under California Civil Code Section 1798.83 ("Shine the Light" law), California residents who provide personal information to us are entitled to request and obtain from us, once per calendar year, information about the personal information we shared, if any, with other businesses for their own direct marketing purposes.

If applicable, this information would include the categories of personal information and the names and addresses of those businesses with which we shared such information for the immediately prior calendar year.

To obtain this information, please contact us at contact@mysegmenter.com with "California Shine the Light Request" in the subject line.

Please note that we do not share your personal information with third parties for their direct marketing purposes.

14. How We Protect Your Personal Information

No method of transmission over the internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use or disclosure, we cannot guarantee the security of personal information. In the event that we are required by law to inform you of the breach of your personal information, we may notify you electronically or in writing, if permitted to do so by law.

15. Data Breach Notification

In the event of a data breach that affects your personal information, we will:

• Notify affected users within 72 hours of becoming aware of the breach (as required by GDPR).
• Notify California residents as required by California Civil Code Section 1798.82.
• Provide information about the nature of the breach and the data affected.
• Describe the measures taken to address the breach.
• Offer guidance on steps you can take to protect yourself.
• Report the breach to relevant supervisory authorities as required by law.

16. Our Cookie Policy

Our website uses cookies to collect the data regarding your online behavior (analyze web traffic, web pages you visit and spend the most time on).

Types of cookies we use:

• Essential Cookies: Required for the website to function properly (e.g., authentication, security).
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Functional Cookies: Remember your preferences and settings.
• Marketing Cookies: Used to deliver relevant advertisements (if applicable).

The data we collect by using cookies is used to customize our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems.

If you want to disable cookies, you can do it by accessing the settings of your internet browser. You can visit https://www.internetcookies.com, which contains comprehensive information on how to do this on a wide variety of browsers and devices.

17. Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature that lets you tell websites that you do not want to have your online activities tracked. We currently do not respond to DNT signals. However, you can opt out of certain tracking by adjusting your browser settings or using browser extensions that block tracking technologies.

We honor the Global Privacy Control (GPC) signal. If your browser or extension sends a GPC signal, we will treat it as a valid opt-out request for the sale/sharing of personal information.

18. Marketing Communications

With your consent, we may send you promotional communications about our products, services, and events. You can opt-out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email.
• Contacting us at contact@mysegmenter.com.
• Updating your communication preferences in your account settings.

Please note that even if you opt-out of marketing communications, we may still send you transactional messages related to your account or purchases.

19. Consent Withdrawal

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

To withdraw your consent:

• For marketing emails: Click "unsubscribe" or update your preferences.
• For cookies: Adjust your browser settings or use our cookie preference center.
• For other processing: Contact us at contact@mysegmenter.com.

Please note that withdrawing consent may affect our ability to provide certain services to you.

20. Account Deletion

You may request deletion of your account and associated personal data at any time by contacting us at contact@mysegmenter.com.

Upon receiving your request, we will:

• Verify your identity to prevent unauthorized deletion.
• Delete or anonymize your personal data within 30 days.
• Retain certain data as required by law or for legitimate business purposes (e.g., transaction records for tax purposes).
• Confirm deletion via email once the process is complete.

21. Automated Decision Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you. Any automated processes we use are for improving user experience and service delivery, and you can always contact us for human review of any automated decisions.

If we ever implement automated decision-making that significantly affects you, we will:

• Inform you about the logic involved.
• Provide the significance and consequences of such processing.
• Give you the right to obtain human intervention.
• Allow you to express your point of view and contest the decision.

22. Server Log Data

Like many website operators, we collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include:

• Your computer's Internet Protocol ("IP") address.
• Browser type and version.
• Pages of our Service that you visit.
• Time and date of your visit.
• Time spent on those pages.
• Unique device identifiers.
• Referring/exit pages.
• Diagnostic data and error logs.

This information is used for security monitoring, troubleshooting, and improving our Service. Log data is typically retained for 90 days.

23. Aggregated and Anonymized Data

We may collect, use, and share aggregated and/or anonymized data for any purpose. Aggregated and anonymized data is not considered personal data under applicable data protection laws because it does not directly or indirectly reveal your identity.

Examples of aggregated data include:

• Statistical data about website usage patterns.
• Demographic information (without identifying individuals).
• Performance metrics for our services.
• Industry benchmarks and research.

If we combine aggregated data with your personal data so that it can identify you, we treat the combined data as personal data and handle it according to this Privacy Policy.

24. Social Media Features

Our Service may include social media features, such as sharing buttons or links to our social media profiles. These features may collect your IP address, which page you are visiting on our Service, and may set a cookie to enable the feature to function properly.

Social media features are either hosted by a third party or hosted directly on our Service. Your interactions with these features are governed by the privacy policy of the company providing it. We are not responsible for the privacy practices of these third parties.

If you choose to log in to our Service using a social media account (e.g., Google, LinkedIn), we may receive certain profile information about you from the social media provider, such as your name, email address, and profile picture.

25. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers within 30 days.

26. Links to Other Websites

Our website contains links that lead to other websites. If you click on these links 3dsurgical is not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.

27. Restricting the Collection of Your Personal Data

At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by doing the following:

• Adjusting your browser settings to block cookies.
• Using browser extensions that block tracking.
• Opting out of marketing communications.
• Contacting us to update your preferences.

3dsurgical will not lease, sell or distribute your personal information to any third parties, unless we have your permission. We might do so if the law forces us.

28. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective, and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

29. Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact our DPO:

30. Supervisory Authority (GDPR)

If you are located in the European Economic Area (EEA) and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with a supervisory authority in the EU Member State of your habitual residence, place of work, or place of the alleged infringement.

A list of EU Data Protection Authorities can be found at: https://edpb.europa.eu/about-edpb/about-edpb/members_en

For UK residents, you may contact the Information Commissioner's Office (ICO): https://ico.org.uk/

31. Complaints Procedure

If you have a complaint about how we handle your personal data, we encourage you to contact us first so we can try to resolve your concern:

1. Step 1: Contact our support team at contact@mysegmenter.com with details of your complaint.
2. Step 2: We will acknowledge your complaint within 5 business days.
3. Step 3: We will investigate and respond to your complaint within 30 days.
4. Step 4: If you are not satisfied with our response, you may escalate to our Data Protection Officer at dpo@mysegmenter.com.
5. Step 5: If still unresolved, you have the right to lodge a complaint with the relevant supervisory authority (see Section 30).

32. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Delaware, United States.

For users in the European Union, this choice of law does not deprive you of the protection afforded by provisions that cannot be derogated from by agreement under the law of your country of residence.

33. Contact Us

If you have any questions about this Privacy Policy, please contact us: